Launched in November 2008, Groupon features a daily deal on the best stuff to do, see, eat, and buy in 45 countries, and soon beyond (read: Space). We have about 10,000 employees working across our Chicago headquarters, a growing office in Palo Alto, CA, local markets throughout North America and regional offices in Europe, Latin America, Asia and around the world.
Our company philosophy is pretty simple: we treat our customers the way we like to be treated. That boils down to a few key things:
We sell stuff we want to buy. A great price is only half the battle – it’s also got to be a great product or service. Between our top-rated business partners and unbeatable prices, you should feel comfortable venturing out and trying something new – just because it’s featured on Groupon. We want Groupon to be an addiction you can feel good about.
No BS. We really want you to love Groupon. “Gotchas” and buried conditions that sour the experience are a terrible way to accomplish that goal. We want each Groupon purchase to feel too good to be true, from the moment you buy to the day you use it. If there’s anything unusual about a deal (e.g. an inconvenient location) we go out of our way to point it out.
Unbelievable customer service. Like you, we’ve suffered through hour-long “transfer-athons” with customer service departments, or waited days for an email reply to a simple question. If you contact us, we’ll do what it takes to make things right – and we’ll do it fast. Email us, or speak with a human (during normal business hours): (877) 788-7858
Groupon grew out of a website called The Point, a website launched in November 2007 that lets you start a campaign asking people to give money or do something as a group — but only once a “tipping point” of people agree to participate. By delaying action until enough people come together to have a real impact, The Point helps consumers, employees, citizens, activists, parents — or anyone — come together and solve problems that they couldn’t solve alone. Learn more about The Point here.
We came up with the patent-pending idea for Groupon as an antidote to a common ailment for us city-dwellers: there’s so much cool stuff to do, but the choice can be overwhelming. With so many options, sometimes the easiest thing is to go to a familiar restaurant, or just stay at home and watch a movie. As a result, we miss out on trying all the cool things our cities have to offer. By focusing on one good or service each day, Groupon makes it simple. And by leveraging The Point’s framework for collective buying, Groupon is able to offer deals that make it very difficult to say no.
While we started Groupon as a side project of The Point, it’s taken on a life of its own.
The Groupon staff performs Bach BWV 248 No. 2 “Brich An, O Schones Morgenlicht” at the Chicago Lyric Opera, 10/27/09
Groupon’s people are our most valuable asset. Everything about Groupon is a reflection of the interests and ethics of its wonderful staff.